Accelerating business growth using customer success technology – Sonci Perez

On this episode, I have a wonderful conversation with Sonci Perez.

Sonci has founded multiple tech companies and is currently working to help companies change their interaction with customers through fast technology that delivers exceptional experiences. She is a Co-Founder of, which is a frontline intelligence platform for B2B SaaS companies that helps them better serve and retain customers.

Before Quala, she co-founded Promoboxx, a marketing technology startup that connected brands with independent retailers to increase awareness of where to buy goods locally. She also serves as a Mentor with Techstars Boston, which helps grow startups.

Sonci enjoys providing customer success leaders and innovators in SaaS businesses with fresh perspectives on how to improve customer health, gain retention, and create expansion to upgrade their company.

“Customer success teams are often responsible for generating 60-70% of a company’s revenue.” – Sonci Perez

Today on the Tech Leader Talk podcast:

– The importance of customer success technology

– Scaling your business by finding the intersection of technology and humans

– How to monitor customer relationship health

– Developing business intelligence from customer success data

Resources Mentioned:

One to Ten by Rags Gupta
Untamed by Glennon Doyle

Connect with Sonci Perez:


Thanks for listening!

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